Hey there! It’s been a while since I last updated my journal. Heck, it seems as though I haven’t even finished writing my previous entry. You have to forgive me for that. I’ve been really stressed at work lately. Then again, when haven’t I been stressed? I don’t want to have to explain the whole ordeal, but basically I was doing really crap in Expedia, so I decided to move back to VeriSign. I swear, I was feeling really bad because my performance was really crap. I was taking too much time during calls, and it was taking me too long to adjust and to memorize all the details and procedures. Somehow I never really could take being a new rep again. I’ve been back at VeriSign since last Monday. I’m not sure if moving back was a good idea, or if it was a wise career move. If I stayed in Expedia there would have been a chance for me to enter the travel industry. What we do at Expedia is basically what most travel agencies do. I could have also found work at airlines after Expedia, since in a way I’m kind of familiar with their systems. I guess with VeriSign there would be a chance for me to enter the IT industry, but I’m not really sure if I’m qualified enough or if I have a good enough educational background to really make it big. But the point is that I’m back already, and it’s kinda moot to think about what might have happened if I stayed. I just hope that in the long run moving back would turn out to have been the best thing to do. So far it’s been OK. There’s really not as much stress in VeriSign as there was when I left. When we were in ‘rehabilitaion’ or update training, I really appreciated how Barbs, our trainor, went to lengths to get us VeriSign mousepads. It was like she really wanted to make sure we were happy about moving back, and it was like they wanted to reassure us that we were welcome in coming back.
Hey all! It’s been a million years since I last updated my journal. The reason for the backlog is mostly due to work. Work… I’m in one of those moods again where I think it’s time that I resigned. It’s a serious mood too. You see, two days ago I took a sick leave. I was really, really tired, and seriously lacking sleep. I wouldn’t have been able to make it through my graveyard shift. Basically all I was supposed to do on that leave was sleep. But what did I do? As usual, I spent most of my time sulking. The loneliness of the graveyard sched was dawning on me again, and I was really bothered by how I wouldn’t have enough time to meet my friends anymore. It was also bothering me how a lot of people were saying that I became so serious after joining PeopleSupport, and how if I’m not serious, I’m groggy. I used to be really light and bubbly, but now… I’m just exhausted. I really didn’t want to go back to work yesterday, but I didn’t have much of a choice. I couldn’t take two consecutive sick leaves without presenting a medical certificate, and I don’t think it would look that good on my record if I presented a medical certificate that said something like “Josef was unable to make it to work because of symptoms of manic depression, extreme exhaustion, and mental instability”. Besides, I kinda believe in the idea that a real professionals can produce their best work, even and especially when they don’t feel like it. I want people to think of me as professional. But at the same time, I sorta have the belief that call centers demand an EXTREME form of professionalism. There are so many external factors that make it so difficult to be professional. In make case, the loneliness is driving me crazy. I don’t the feeling of isolation, the feeling that when you reach out no one is there, the feeling that the city I live in is a morgue.
This morning we took our first few calls in Expedia. I was so nervous that I had difficulty pushing the phone buttons on my callmaster. I don’t know why I was so nervous, considering I spent 5 months taking calls from VeriSign customers. I think it’s because Expedia’s a totally different client, and I don’t want to look like an idiot when I answer the customers’ calls. I don’t want to give them the impression that I have no idea what I’m talking about (even though in reality I really don’t). But anyway. I took two calls, and they were both alright. Nothing too dramatic. I had one customer who needed to be transferred to the Vacation Packages department, and another one who just needed help signing up for an account. Tomorrow I have to wake up at 2AM, because our shift starts at 5AM. It won’t be our permanent shift though. I hope that I eventually get put in the graveyard shift. I need the night differential pay.
I’m definitely not yet ready to start taking calls this Monday. Apparently that’s when training ends and when we start coached calls. I really don’t feel as though I know enough to be able to answer calls from Expedia customers. The reason I was able to get really high scores in the exam is because I’m really good at finding answers in my notes. Somehow I would have preferred the exams to be closed notes. At least that way I would have been able to retain more info. I really should begin studying as soon as possible, but I really don’t feel like it yet. Perhaps during the weekend.