I’m definitely not yet ready to start taking calls this Monday. Apparently that’s when training ends and when we start coached calls. I really don’t feel as though I know enough to be able to answer calls from Expedia customers. The reason I was able to get really high scores in the exam is because I’m really good at finding answers in my notes. Somehow I would have preferred the exams to be closed notes. At least that way I would have been able to retain more info. I really should begin studying as soon as possible, but I really don’t feel like it yet. Perhaps during the weekend.
I had a really bizaare dream last night. It was like a “Moulin Rouge” meets “Interview With The Vampire” meets “Crouching Tiger Hidden Dragon” meets “Waterworld” thing. Nicole Kidman and Ewan McGregor were on a bed in semi-deserted house, and two female vampires were drinking their blood and trying to cut them up with samurai swords. Then somehow we (apparently I joined them at this point) managed to escape from the house, which just happened to be near the shoreline of an island. We decided that the only way we would be able to escape the vampires is if we swam to the nearby island (which we saw in the distance), where the rest of civilization was located. So we started swimming, and the water was really clean, clear, and blue. It was also really deep. We weren’t the only ones in the water at that time, and it was like the other people had just come from a wedding in the middle of the sea. They were throwing 5 peso coins into the water, and I was trying to grab the coins before they sunk into the sea. Then for some reason we decided that we wouldn’t be able to swim to the opposite island, so we just swam back to the house of the vampires, and they tried to eat us again.
This week is our last week of training in Expedia. Next week we go live. I know I do really well on the tests and all, and my other classmates think I’m smart and all, but I really don’t think that I’m ready yet. I really don’t think I know everything that I should know. I’ll need the rest of this week to memorize the stuff we’ve learned so far. When we go live I probably won’t have problems in turn of taking the calls themselves, but I don’t really want to be stuck in the middle of a call and not know what to say to a customer.
I wasn’t too happy about the rain last Saturday. Not that I don’t like rain in general. I actually kinda like rain. It’s just that I washed two loads of laundry Saturday morning and I wasn’t too excited about the prospect of my clothes still being wet at the end of the day. Luckily though it didn’t rain for too long, and after lunch my clothes were dry enough to bring in.
At around 3PM I went to the Shang to meet the PDA. I got so bored waiting for them to arrive I almost left. I waited for like an hour and a half before Juris showed up, and another 30 minutes after that before Marie came. Jhona wasn’t going to come. I was pissed she wasn’t coming because it was like a month since we last saw each other. But she had a meeting at work or something, so there wasn’t really much we could do to persuade her to come. But Juris, Marie and I had fun anyway, belching cigarette smoke at the Shangrila food court. We were planning to buy a new journal, since our old one was already all filled up, but we couldn’t find one that we all agreed on. We also decided to finally begin working on our literary folio. It’ll just be a simple, stapled paper kind of thing, but of course the entries will be top-notch. I still haven’t gotten round to writing the short story I intend to include in the folio. We’re going to include some of our PDA journal entries. We’re not going to put our names next to the entries, of course, since the entries we’ve decided to include are the really “raunchy” ones. I can’t believe some of the things I’ve written in the journal. Stuff like “I feel really negative today, and the only thing positive about my being negative is my being HIV negative”. Anyway. Once the folio is done we also plan to distribute copies at different coffee shops and bookstores.
Sunday I pampered myself. I had a facial and a hot oil treatment for my hair. I felt so relaxed during the facial that I think I felt asleep. I met Juris and Marie again later that afternoon to talk about the folio again because it would be the last time we would really have time to talk about the project in detail since Juris would be starting law school at the Ateneo and since Marie would be teaching at UP San Fernando. I, on the other hand, am not sure what days my rest days would fall on once I start taking live calls in Expedia. That and I’m more likely than not going to be placed in the graveyard shift. But anyway. We’ll manage.
I can’t think of anything else to write about at the moment. I might write more later. Depends on my mood.
This is a news report I heard about this morning (taken from http://www.inq7.net/brk/2002/may/31/brkoth_2-1.htm):
A FOUR-YEAR-OLD boy was killed in a tragic hostage drama in a Pasay city bus station at dawn Friday, dzBB radio reported.
The boy died from multiple stab wounds inflicted by the unidentified hostage taker, who was then shot several times by policemen even as he lay dead on the Philtranco terminal pavement along EDSA.
According to reports reaching INQ7.net, policemen were unable to control the situation even as a GMA-7 reporter, Michael Fajatin, volunteered to negotiate the hostage’s release.
Despite this, the hostage taker, reportedly from San Mateo, Rizal, continued to thrust a bladed weapon into the child’s armpit which led to the boy’s attempt to grab the weapon. A struggle ensued with the hostage taker stabbing the victim up to four times in the back before police finally opened fire. Bystanders then approached and stomped on the prone and bloodied suspect.
The knife-wielder snatched his victim from the lap of the child’s horrified parents over a reported spat with a relative, whom the hostage-taker thought was an employee of the bus line. Afterwards, the suspect was shown repeatedly plunging his blade into the back of the child.
Witnesses told dzBB radio responding Pasay city police, led by its chief Supt. Eduardo dela Serna, “only stood and watched” as the hostage drama ensued and only attacked the hostage taker after he stabbed the victim. They said there were “numerous” opportunities for the police to overpower the hostage taker but decided to just “lay back and watch.”
The police even failed to control the growing crowd of kibitzers, the witnesses said.
Red-faced police officials pledged an inquiry into the fracas.
The Philippine National Police is set to launch a full-scale investigation into the hostage-taking incident to determine if there was overkill in police operations to subdue the suspect, a television report said.
“We have to conduct a thorough review and investigation…so many questions need answers in this hostage-taking situation,” PNP Public Information Office chief Senior Supt. Leonardo Espina said.
Espina said they would also summon Fajatin, who negotiated for the release of the victim.
“We just can’t let anybody handle the (negotiations). We have to have trained negotiators in situations like this,” he said.
“We are dismayed by the death of the child,” metropolitan Manila police chief Eduardo Aglipay said over dzBB radio.
He said there would be a thorough investigation, with the police using the television footage as evidence.
“There are so many questions to be answered regarding this hostage situation,” he said.
“If there were lapses in procedure we would act on them,” Aglipay said. “If anyone committed a mistake, they have to answer for it in terms of administrative punishment.”
I was so shocked when I heard about this story this morning. Apparently the TV station mentioned in the report took pictures of the police smoking cigarettes and hanging out while the hostage taker had the child under knifepoint. Then when the hostage taker stabbed the boy in the neck, you could hear how the boy was screaming. The boy also put his hand on the knife to try to pull the knife away. I felt so sorry for him, and so horrified that something like that could happen. I can’t imagine how painful it must have been for him. And it’s just so alarming how apparently there were so many chances for the police to have prevented the hostage taker from stabbing the boy, but they didn’t act early enough.
I’m really affected by stories of children being maltreated, abused, tortured, killed. When I hear stories like the one above I get really weak thinking about how the child must have felt, and sometimes I can almost imagine myself in the child’s position. It makes me feel really helpless. If it were Jelu or Lisa that that happened to I probably would’ve committed suicide after. I don’t even want to think about it. :'(